ࡱ> 8:7 @ bjbj ( 2222222Fjjjj vFu2y y y $R2\ y y \ \ 22/   \ "22 \   h22 }6j~ E0uy dy FF2222y20y "   y y y FF$j FFjFACILITATION PREPARATION (KEY CLIENT INTERVIEW QUESTIONS) Roles and Responsibilities Why do you want a facilitator? Who are the people for whom the meeting results are most important? What is the scope of authority of the people in this meeting? What meeting roles need to be filled? (For example, subject matter experts, note takers, meeting logistics arrangers, audiovisual specialists, etc.) Who needs to be involved in developing the meeting agenda? Who needs to be informed of the meeting results? Process How long will the meeting last? What activities or customs should be included in the agenda? What activities are unwelcome with this group of people? How will the group make decisions or recommendations? What are you most afraid of? What is the worst thing that could happen? What is your greatest hope for this meeting? What is the best possible outcome? Logistics Who is responsible for inviting the participants? Who is responsible for arranging for the meeting room and any necessary A/V equipment and/or refreshments? Who is responsible for providing meeting supplies such as flipcharts, flipchart paper, sticky notes, or markers? Who is responsible for developing and distributing background information, the meeting agenda, presentations and handouts? Meeting Objectives and Outcomes Why are you having a meeting? What are the key questions or issues this meeting needs to address? What constraints or givens exist concerning these questions or issues? (For example, budget, staffing and/or time constraints.) What are the critical assumptions that could affect the groups ability to successfully complete its work in this meeting? What background information do meeting participants need to adequately address the meetings key questions and issues? What are the desired outcomes, outputs or deliverables for this meeting? Participants Who will be attending this meeting? What are the specific roles of each person attending this meeting? Are all of the interests and perspectives related to the key questions and issues for this meeting represented by the people who are coming to this meeting? Is this an established group of people? If so, tell me about their work together, their communication styles, and any challenges or conflicts that may exist. What will participants gain or receive by coming to this meeting? What is in it for them? Graciously shared with the Seattle Federal Executive Boards ADR Consortium by Ruth Siguenza, CPF <=JQùh]7h]75hO*CJ aJ h]7h]75>*CJ aJ h$#5>*CJ aJ ;<WXw   % b  F i j t u  & Fgd;;A^gd]7 & Fgd;;Agd]7$a$gd]7u   > }=>KLpPJKLMNgdO}=>KLpPJ K L M N O P Q 00x0x0x0x 0x 0x 0  0  0 0 0x0 0  0x 0 0  0 0 0 0 0000 0 08 0( 0(00x0 0@ 00 00 0 0x 00P00x 0x 0x 0x 0x 0x00x00x0x0x000 0 0  u N  8@0(  B S  ?SlSCl l s s 9*urn:schemas-microsoft-com:office:smarttagsplace8*urn:schemas-microsoft-com:office:smarttagsCity    <jt>K2 I   !r(UL7A:pE{b3ZU1b*VB0^`B*OJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH^`B*OJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hHh^`B*OJQJo(phhHh^`OJQJ^Jo(hHohpp^p`OJQJo(hHh@ @ ^@ `OJQJo(hHh^`OJQJ^Jo(hHoh^`OJQJo(hHh^`OJQJo(hHh^`OJQJ^Jo(hHohPP^P`OJQJo(hH^`B*OJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH^`B*OJQJo(phhH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hH1b*VpE!rb3ZUL7A)        )        )        )        )        $#]7;;AO